No, returns are not accepted; all sales are final as pieces are made to order and hand cast. Please contact us with questions and concerns.

No, exchanges are not accepted except in certain cases. Please contact us to discuss.

Items must be opened and inspected within 48 hours of delivery to report any damage. Although we ship our casts with great care, on the extremely rare occasion that one arrives damaged, we would work with you to find a resolution. For customers in the contiguous United States, please email us with images of the damage and damaged packaging. We would provide a replacement upon return of the damaged cast and issue a claim to FedEx. FedEx may pick up the damaged cast and packaging from you to examine the damage and return it to us. Please save all original packaging for inspection. For customers from Alaska, Hawaii, and the U.S. territories and international customers, please email us with images of the damaged cast and damaged packaging.

A refund/cancellation request can be submitted within 24 hours after the purchase is made.

The return shipping cost is handled by the customer. If the item was damaged in transit, please see “What if a cast gets damaged in shipment?” in the Shipping & Pickup section.

The return shipping cost is handled by the customer. If the item was damaged in transit, please see “What if a cast gets damaged in shipment?” in the Shipping & Pickup section.